What is EnergyCasino Offering?
EnergyСasino provides bonuses including welcome bonus, reload promotion, some season offers, rewards for bonus points, cashback, Free Spins, real gifts, etc. Let’s divide them into categories and examine these promotions below in detail.
This is a traditional offer for new players. The bonus means you can receive 100% up to €200 for your first deposit. To qualify for the bonus, deposit at least €10 and bet a minimum of €5. This bonus has no expiry date and this means it is available on the user’s 1st deposit only. The wagering requirements is x25. You have the right to refuse using this promo. More about the other the T&C you will learn on this bonus page.
100% up to €200 for your first deposit
The casino players may get a 50% bonus up to €200. After placing the second deposit, the casino will give you this kind of bonus. This sort of casino bonus may be given to new customers ansd players on a recurrent basis. The wagering requirements are x30.
Live Casino Welcome Offer
Players can get 25% cashback, up to £100, on net losses on their first day of activity in the Live Casino section. The bonus is available for real players of legal age residing in the United Kingdom.
This promotion is valid from 00:01 (CEST/BST+1) on 19.07.2021 until 23:59 (CET/GMT+1) on 31.12.2021. It is available only for Live Casino games provided by Evolution. Wagering on the following live casino tables will not count towards this promotion: Free Bet Blackjack, Power Blackjack, Infinite Blackjack and First Person games provided by Evolution.
To qualify for this promotion a player needs to play at least 50 rounds during his first day ever in Live Casino. Minimum bet amount to qualify for this promotion is £5.
Monday Blackjack Bonus
Players can get an extra £5 Bonus reward when playing blackjack on an exclusive Energy Blackjack 1 table. A minimum bet of £5. A promo is valid every Monday in August from 11:01 to 23:59 (CEST/BST+1) up until 30.08.2021. A player should complete Bonus wagering requirement within 3 days after the bonus is activated.
Basically, most bonuses on the site are daily tournaments and season offers. The casino provides reload offers, bonuses dedicated to a holiday or season in such a way, giving a perk. Sometimes you can receive a bonus while playing a slot. Now we are going to discover some regular bonuses provided by the EnergyCasino UK.
Weekly Reload bonus + 2xEnergyPoints multiplier
Each week, on Monday, a player has a chance to win 2x EnergyPoints on the Game of the Week. Every week it is a different new game for players to gamble and take advantage of such a promotion. Game of the Week runs each week between 12:00 (CET) on Monday & 23:59 (CET) on Sunday. The wagering requirements x30. The EnergyPoints you earn can be converted to cash or exchanged for EnergySpins.
The casino provides a chance to become a VIP user on the website and receive several privileges. Let’s explore what kind of benefits every chosen player can receive:
- personal account manager;
- exclusive rewards;
- invitation to grandiose world events (box, racing, football matches);
- holiday trips;
- the hospitable environment on the site.
The casino administration can choose any of the players who are active on the site. However, this person must meet all the requirements that EnergyCasino has. This means you can be invited to the club if you are:
- a frequent but responsible user;
- loyal to the EnergyCasino and almost do not gamble on the other casinos;
- playing different games from slots to sports.
VIP EnergyCasino customers enjoy really great privileges. This means they have access to the best offers and insider information. Moreover, lucky players may receive free tickets to sports events as a gift.
A large collection of games immediately catches your eye. Here you can find numerous card and table games, slots, live casino games. The line contains all the products players love from video poker to Irish slots. There are many new releases from little-known studios. In addition, the collection is regularly updated.
Slots & Progressive Jackpot Games
On the EnergyCasino UK website, you can see a huge collection of games — over 3,000 video slots, some progressive slots. You can pick any of these entertainments and even gain some benefits within the gameplay. The Jackpot section offers well-known progressive slots including:
- Divine Fortune;
- Golden Sevens;
- Book of Dead;
- Mega Moolah;
- Jackpot Crown.
Slots with a progressive jackpot have simple functionality. Thanks to this feature, the size of the prizes are able to meet the wildest expectations of the user. For each slot, the jackpot size is indicated in real time.
Table Games at EnergyCasino
In the Table Games section, you can find the famous games popular in all reliable casinos. For example, here you can find several types of Blackjack game as Classic Blackjack Gold, Blackjack Classic. Roulette: Premier Roulette, European Roulette Gold. Poker: Joker Poker, Aces and Faces, Deuces Wild, and many others. This section contains about 50 different games.
Moreover, at the EnergyCasino, there is a section called New, which contains the latest games just gaining popularity. We recommend that you visit this tab if you have the usual and popular video slots.
The user also has the opportunity to select games from a specific provider. For this action, it is necessary to click on the Operator tab and select the required item.
Here you can enjoy playing live games you adore the most. Over 155 live games are available at EnergyCasino. For example, you will face various versions of live dealer roulette, blackjack, baccarat, craps, monopoly, the wheel of fortune, etc. By the way, players may choose VIP tables here as well.
All the dealers are competent and highly skilled professionals. Players can discuss the gaming process via live chat. The main providers of the live software are Evolution Gaming and LiveG24. All players can receive an EnergyCasino sign-up bonus while playing the game with a real croupier.
There are more than 12 different games on the site, such as Roulette Classic, Blackjack, Super 6, Roulette High Limit, and others.
For high-rollers, there is a separate section with VIP tables. However, these players can play only roulette and blackjack. It is rather strange that a casino of this level did not provide high-limit users with a real aristocratic game as baccarat.
Sportsbook At EnergyCasino
Fans of sports can make bets on numerous competitions and matches in the sections of Sport and Virtual Sports.
Besides traditional sports such as football, basketball, tennis, and hockey, there are many less popular games available. You can bet on Formula 1, American Football, MMA, or Biathlon. The choice of outcomes in the line is practically not inferior to top bookmakers.
There is also a category with virtual sporting events. Here you can place bets on virtual football, tennis, and car racing.
The site contains software from 13 providers, including the leaders of the gambling industry NetEnt, Microgaming, Play’n GO, Wazdan, and other companies. There are licensed games from Novomatic, which are traditionally very popular among the UK gambling audience, but are not represented in all online casinos. This is really high-quality software that does not need advertising. The line of developers at EnergyCasino is regularly expanding:
- BF Games;
- Play’N Go;
- Red Tiger;
- Big Time Gaming;
- Pragmatic Play;
- High 5;
- Green Jade;
- Ainsworth Games;
- Iron Dog;
- Red Rake Gaming;
- Booming Games;
- PG Soft;
- Just for the Win;
- 1×2 Gaming;
- Greentube (Novomatic);
- Bally Wulff;
- Evolution Gaming;
These partner companies ensure that licensed and relevant content is available to players. The EnergyCasino game list includes both hit games with a story and new titles with innovations.
For user convenience, there is sorting by developer. This is the easiest way to find a software provider you need.
The EnergyCasino site provides a mobile version that is adapted to all the devices working on Android, iOS, Windows. In the mobile app of the casino, you can find a lot of games and even participate in draw games to win some special prizes.
The mobile features classic and card games for every taste, tournaments with prize pools are held (you can win not only money on your account, but also, for example, an iPhone). You can play video poker, of which there are 3 different variations. The gameplay is comfortable and smooth, the paytable is pretty good.
There is an online chat and direct (letter) or feedback for contacting technical support. Customers can use also contact numbers, but since they are international, not every player will be comfortable using them. It is possible to check the links to FAQ and legal information, loyalty programs are available. The age limit for the mobile version is set as for the PC: 18+.
Safety & Security
The EnergyCasino got 2 licenses from the UK Gambling Commission and Malta Gaming Authority, the top industry regulators. You can easily check the status of both documents — their links are available at the footer of the casino website.
The casino cooperated with the GamCare institution. This organisation is liable for the safety and mental health of the vulnerable users who have problems with gambling. Every user who needs some help with addiction can contact this organization’s help center.
The provider ensures the protection of its customers by introducing data encryption technology (SSL), a multi-level verification system, as well as monitoring of world legislation. That is why you do not have to worry about the security of your transactions or data.
Among the forbidden countries, you will see the following ones — Australia, Belgium, Curacao, Czech Republic, Democratic Peoples, Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen.
Banking & Payout Opportunities
Deposit methods include over 20 payment systems. However, there is a rule according to which money must be withdrawn only by the system that was used for deposits.
Deposits — Astropay Card, Bank Transfer, Bancos Local, Boleto Flash, ecoPayz, EPS, Euteller, CashtoCode, Giropay, Interac E-Transfer, Interac Online Pay, Jeton wallet, Lotericas, Mastercard, MuchBetter, Neosurf, Neteller, PayPal, Paysafecard, Rapid Transfer, Skrill, Skrill 1-Tap, Sofort, Trustly, VISA, VISA Mastercard;
Withdrawals — Astropay Card, Bank transfer, ecoPayz, Interac E-Transfer payout, Jeton wallet, Mastercard, MuchBetter, Neteller, Rapid Transfer, Skrill, Trustly, VISA, VISA Mastercard, Zimpler.
How to Deposit & Withdraw at EnergyCasino
To make your first deposit on this casino, you need to go through 3 stages of registration (we wrote about them below) and click on the name of your account in the user menu. After that, you will be presented with all the top-up options available in your country.
An important point that you must always remember (especially it is necessary for newcomers to the world of gambling). The method of withdrawing currency must correspond to the method of depositing. This is the main rule of all casinos introduced to protect gaming accounts.
It is quite simple to deposit funds into your account. Just go to your Personal Account and select the Deposit tab (near your login), and then indicate the selected payment method. And then follow the instructions that the system will give you. The time for crediting the deposit is no more than 60 minutes.
The minimum deposit is €10 (or the equivalent amount in another currency). The maximum deposit limits are determined by the selected payment method. As already mentioned, the player can set the highest limit for himself/herself (Responsible Gaming).
The min withdrawal amount is €20. As for the withdrawal of winnings, it is carried out by the same payment method through which the deposit was made. The impossibility of choosing another financial method is one of the elements of the financial security of a casino.
The withdrawal times depend on the methods. If you apply eWallets, it takes about 1-7 hours. If you prefer using credit cards, this takes 24-48 hours.
The withdrawal limit is €5,000 per day.
The financial department of the casino is responsible for verification. The user must provide proof of identity. Verification is required if the total withdrawal amount is more than 2,000 EUR. The documents must contain the user’s full name, age, and physical address. The casino may request proof of identity before withdrawing any amount of money.
Here is the currencies that are accepted on the site EUR, GBP, USD, CAD, NZD, PLN, BRL, NOK, RUB, INR, HUF.
The customer service is available from Monday to Friday 9:00-00:00 CET and during the weekend 13:00-21:00 CET. The EnergyCasino provides all possible channels to help players on the site. You can contact the support manager via:
- Live chat;
- Email: [email protected];
- International Telephone: +48 22 125 5116;
- UK support phone: +44 20 808 958 87.
If you do not want to communicate with the support team, you can easily read the FAQ section which is publicly available on the official website of the operator (in the mobile version, unfortunately, they are given in a substantially truncated form) and there you can find the answers you are interested in.
All service managers speak English / German / Hungarian / Polish / Russian, in order to be able to communicate with customers from different countries. Regular casino users mention the courtesy of the support staff, the desire to help and sincere interest. It sounds, of course, idealistic, but given the fact that negative reviews are not visible on the network, we have to admit that there is a large grain of truth.
An important point before starting some actions on the website. It is necessary to read the User Agreement and make sure that you have something to reveal the casino.
Terms & Conditions
We focused on this point earlier, but nevertheless decided to repeat: withdrawal of funds is possible only from the account from which the replenishment took place (if you made a deposit from a bank card, you need to request a payment to this card).
Refusal To Register & Account Blocking
The casino reserves the right to refuse to register you without explaining the reasons. An account can also be closed, but here the procedure is still not one-sided.
This point seemed to us remarkable. It is rare to find a casino that spells out its responsibility for technical failures in the agreement. In this case, the provider undertakes, as far as possible, to solve the problems that the player has a connection with inaccurate or incorrectly published information and technical failures.
Account Hacking Problems
EnergyCasino warns that it is not responsible for transactions that were carried out from a verified account. This is a standard clause, and yet it is formulated with more loyalty than in traditional agreements: it is not talking about abstract data loss, but about specific theft of a password, which is somewhat easier to refute.
Fees & Charges
The amount that is displayed as the user payout does not include fees. Accordingly, the payout amount will be the exact amount deposited into your account. However, sometimes an extra fee during the withdrawal process may apply, usually, but not only, related to the withdrawal request, if applicable and explicitly announced on the website.
The base currency at EnergyCasino is EUR, but the account balance of the user may be displayed in another currency. The user can choose other currency than EURO for his/her user account, but the user must be aware that sometimes the payment process in such a user’s account may be subject to an exchange rate when changing payment amounts into Euros.
How To Complain About The Casino’s Actions?
The EnergyCasino tries to do its best quality while supporting its players. If you have some troubles connected with the casino’s service, you can immediately contact customer support by email at [email protected] However, the administration does not guarantee a fair outcome which the user really wants (of course, this depends on the situation).
EnergyCasino customer support must confirm the receipt of the complaint from the user in a maximum period of 3 working days. If the casino has not solved the problem in an appropriate way, you can address regulating institutions as eCOGRA or the Online Dispute Resolution (ODR) platform that provides further alternative dispute resolution services within the EU. Moreover, players can directly contact the Malta Gaming Authority by email [email protected] and find the right solution to issues.
Disputes In A Live Casino
An unpleasant point, but still justified (referees of sporting events are guided by a similar principle as in hockey, for example). If a dealer made a mistake, this case will be examined by the manager who is responsible for his/her table. The decision of the manager will be considered the final one.
The official website has a pretty modern look. Its design is great and it is always pleasant to stay on the website. The casino has the following sections: Promotions, Tournaments, Sportsbook, Casino, Live Casino, Virtual Sports. All the games are also divided into categories — Slots, Table & Poker, Jackpot, Hot, and New. Moreover, you can search for games of an appropriate soft developer.
Registration at EnergyCasino
Speaking about the registration, it takes 3 stages we are going to describe in brief:
- Firstly, you have to enter your registry data including username, email, password, and confirmation you are under 18:
- Secondly, you need to enter your personal information that contains name, surname, gender, physical address, phone number, the currency you will use:
- Thirdly, you have to confirm your personality via a mobile phone. The casino will send you an SMS message.
After the successful phone verification, you can easily open your personal account, make a deposit, and start playing the games. The user’s profile shows your playing balance, the list of bonuses, game statistics, and other info. By the way, you can submit a request for membership in the VIP Club (in fact, only thanks to your gambling activity, you can become a VIP player here):
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