What is Rich Palms Casino offering?
The bonus policy contains almost all the traditional promotions including welcome bonuses (on the first three deposits), no deposit bonuses (free bets), tournaments, and a loyalty programme. Now we are going to explain them in detail:
Welcome Bonus
- 250% Bonus +100% cashback
Terms of use:Â
This promo is provided for the 1st deposit; a 250% Bonus is valid for slots and specialty games on the deposit of $25+ (Neosurf $10+), the wagering requirement is x30, max cashout x20. Valid once for new players only.
2. 275% Bonus +100% cashback
Bonus T&C: This is a promotion for the 2nd deposit. A 275% Bonus is valid for slots and specialty games on the deposit of $25+ (Neosurf $10+), Wagering requirement is x30, max cashout x20. Valid only after playing with a 250% Bonus.
3. 300% Slots Bonus + 50% cashback
Bonus terms of use: This is a sign-up promo for the 3nd deposit. A 300% Bonus is valid for slots and specialty games on the deposit of $25+ (Neosurf $10+), the wagering is x30, max cashout x20. Valid only after playing with a 275% Bonus.
250% Welcome Bonus for New Customers
Special Bonuses
At Rich Palms, customers have opportunities to enjoy special offers that are the following:
- New Game Party Bonuses — this means a player can get some promos for playing new games on the site;
- Weekend Chill — every weekend, casino customers may get incentives for further gameplay;
- Bitcoin Special — users of cryptocurrency are also welcome to make their deposits and obtain some perks within the gameplay.
Daily Promotions
Every regular player has a chance to receive a compliment from the operator every day. This means while playing favourite game and get extra spins:
- Day 1 — 5 Free Spins on Plentiful Treasure;
- Day 2 — 10 Free Spins on Cash Bandits 3;
- Day 3 — 15 FS on Achilles Deluxe;
- Day 4 — 20 FS on Diamond Fiesta;
- Day 5 — 25 FS on Frog Fortunes;
- Day 6 — 30 FS on Wild Hog Luau;
- Day 7 — 40 FS on Vegas Lux.
T&C: The player has to log in every day to obtain Free Spins for a specific game. Daily Compliments can be claimed every 24 hours, and a deposit in the last 3 days is required. WG: Free Spins winnings x40, max cashout Free Spins x3.
Loyalty Rich Club Program
The Rich Palms gambling site has a profitable loyalty scheme for VIP players who regularly play and make deposits here. Here is the gradation of level every customer can reach if they want:
Rich Palms Casino has around 200+ games available and each 21 years old gambler can play any of them. These include classic slots, video slots, bonus round slots, progressive slots, table and card games, video poker, and special games.
Slots & Table Games
The games are mostly traditional: slots, roulette, blackjack, baccarat, poker, and craps. But they are available in a wide range of games and can be played in demo mode (but only after you have completed the registration process). Among video slots, people can find such titles: Asgard, Ancient Gods, Aztec’s Millions, Bubble Bubble, Bulls & Bears, Cash Bandits, etc.
When you choose the table games section, Blackjack, Caribbean Hold’em, Stud Poker, Craps, European Blackjack, and other popular entertainment are available for real casino atmosphere lovers.
On the Specialties page, customers can see Hot Dice, French Roulette, Keno, Bingo, Sic-bo, and other attractive goodies created by RealTime Gaming provider.
Software Developers
The casino is supported by the RealTime Gaming (RTG) developer that provided all the games on this website.
Mobile Casino
Rich Palms Casino is a completely instant play platform, so you can access the games directly from your browser without having to download any application to your device. All games run as smoothly as possible on a variety of mobile devices, including Android, iOS and Windows smartphones or tablets.
Safety & Security
The Curacao Gaming Authority regulates this casino site. However, we have not found a link confirming the status of the operator’s licensing on the website.
At Rich Palms Casino, every game and random number generator is tested and certified by Technical Testing Systems (TST), giving you the confidence that you are playing fair games while at the casino. All transactions are encrypted using a 256-bit secure protocol protected by the latest firewall technology, making it impossible for third parties to access player personal information.
The casino offers guidelines on their Responsible gambling page for vulnerable players who have problems with casino games.
Restricted countries are the following ones: Afghanistan, Armenia, Azerbaijan, Bangladesh, Belarus, Bhutan, Bulgaria, China, Costa Rica, Croatia, Curacao, Estonia, Guam, Hungary, India, Iran, Iraq, Israel, Kazakhstan, Kyrgyzstan, Malaysia, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Serbia, Syria, Ukraine, Vietnam.
Banking & Payout Opportunities
The service provider has a narrow range of methods for depositing and withdrawing currencies. These are the main bank cards, several online payment services, and even cryptocurrency. Let’s find out what conditions all these payment options offer for Rich Palms customers.
Deposit Options
- Visa — the minimum amount is $25 and maximum amount is $1,000;
- Mastercard — the minimum amount is $25 and max amount is $1,000;
- American Express — the min amount is $25 and max amount is $500;
- Bitcoin — the minimum amount is $25 and the max amount is $1,000;
- Instant Gift Card — the min amount is $25, the max amount is $500;
- NeoSurf — min amount is $10, max amount $250;
- PaidID — the min amount is $25, the max amount is $1,000;
- BPay — the min amount is $25, the max amount is $1,000.
Withdrawal Services
Here is the list of available withdrawal services and their withdrawal time to check:
- Visa — 7 to 10 business days;
- Mastercard — 7 to 10 business days;
- American Express — 7 to 10 business days;
- Bitcoin — instant;
- Bank Wire — 5 to 7 business days.
Here the limits of withdrawal — the min amount is $100, max amount is $2,000.
Currency accepted on this gambling platform: AUD, USD, BTC.
Rich Palms Terms & Conditions
T&Cs are the document that defines the user’s policies, as well as their responsibilities and rules of conduct. Most complaints against casinos are caused by ignorance of these rules.
Therefore, it is best to read the T&Cs carefully before funding your wallet and starting a game. It will also be useful when filing a complaint, as it contains points you can refer to.
To make things easier for you, we have compiled in this overview the most interesting and important provisions of this document that we think are important.
Responsibility for Malfunctions or Errors
Casino is not liable if your device fails or your internet connection is slow or interrupted. If you incur losses as a result (loss of bets, winnings, etc), the casino will not compensate anything. By the way, the operator underlines the fact that the RTG software might be not compatible with some devices and this is a total liability of the customer. Be careful and check your device.
Underage Customers Policy
To play at Casino Rich Palms, you must be over the age of 18 (or 19 for certain countries whose laws impose that age limit). The operator reserves the right to ask you to prove your age (for example, by sending a screenshot of your ID) at any time. Otherwise your account will be closed.
Identity Verification for Withdrawing
To make a withdrawal on Rich Palms casino, players need a particular set of documents to provide and verify:
- Copy of a valid photo ID (driver’s license, ID, passport). The copy should be a high-quality colored image scan or colored digital photo. The copy must not be cropped and should also include both sides and all details of the ID;
- Copy of any credit/debit cards successfully used. The copy should be a high-quality colored image scan or colored digital photo. The copy must not be cropped and should include the cardholder’s full name, the first 6 and last 4 digits of the card number, and the expiry date.
- Copy of Utility Bill no older than two months. The copy should be a high-quality colored image scan or colored digital photo. The copy must not be cropped and should include full name, date of issue, full billing address.
- Card Authentication is required only in case you used your Credit Card to deposit with the casino.
- Withdrawal Application with valid banking details aimed to ensure accurate withdrawal payments.
Where to Complain About Rich Palms Casino
If you do not agree with the operator’s actions, you can make a complaint. You can do this at the email address provided for this purpose. Next, it makes sense to contact the regulator or independent organisations like eCOGRA, IBAS, ADR, etc.
Before you send your complaint to a third party, check all the information you have. It is also worth checking to see if your requirements are in line with the rules of the institution (these are covered in the Terms & Conditions and Privacy Policy).
Support Service
Rich Palms has a brilliant, diverse customer support system that offers a quick and immediate response. Players can contact a knowledgeable customer support representative via live chat, phone or email. Here is the list of these channels:
Email: [email protected]
Phone: +1 855 2798 143
Support is available 24/7 and there is a very useful FAQ section on the website. If you want to find out quickly and without having to personally talk to staff, read the FAQ or User Agreement, which will explain most of the points you may have doubts about.
User Experience
The designers used conventional calm colours — white and red. The graphics are GTA-inspired and on the website, we can see the banners representing graphic people having fun in a casino house. It looks eye-catching and fancy. The lobby of Rich Palms is designed as a traditional grid and divided into categories: Games, Bonuses, Cashier, Rich Club, etc. All products are not displayed on the page at once (the list can be expanded by clicking on the desired button).
Some Utility documents are available at the bottom of the website — the Terms and Conditions, Privacy Policy, Responsible Gambling.
The resource is also convenient in that it looks good on different devices. Cross-platformity seems to be a constant these days, but in fact not all casinos can boast a good layout.
Registration Procedure at Rich Palms
Registration on the website is very quick — it consists of 3 steps: you enter basic data (name, age, place of residence, email) and confirm your email by clicking on the link from the administration email. Now let’s take a look at each step now:
- First, players need to email, contact telephone number, username, and password:
- After that, you need to enter your name, gender, date of birth:
- Finally, it is necessary to write an exact address with country, postal code, city, street, house number + choice of currency:
After all these stages, casino customers will receive a confirmation letter from the casino administration and complete the registration by clicking the necessary link.
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